Shipping policy
Shipping
Every 12 Seconds product is printed to order by our print partners, so nothing sits in a warehouse. Your order is printed and packed after you place it, then shipped directly to you.
Processing time
Orders are usually printed and dispatched within 2–7 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves the print partner.
Delivery estimates (after dispatch)
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- United States: 3–8 business days
- South Africa: 10–20 business days
- Rest of world: 10–20 business days
These are estimates from our print and courier partners, not guarantees. Customs checks and peak periods (e.g. Black Friday and December) can add a few days.
Shipping costs
Shipping is calculated at checkout based on your address and the items in your cart, and you'll see the exact cost before you pay.
Free UK shipping on orders of £40 or more (order subtotal after discounts, UK addresses only). The discount applies automatically at checkout.
Orders with multiple items
Different items may be printed by different partners, so a multi-item order can arrive in more than one parcel. You will not be charged extra for this.
Duties and taxes
UK and EU prices include VAT where applicable. Orders to other countries may be subject to import duties or taxes collected by your local customs authority.
Lost or damaged parcels
If your parcel arrives damaged, misprinted, or doesn't arrive within the estimate above, email us at 12secondsapparel@gmail.com with your order number and a photo where relevant, and we'll arrange a reprint or refund.
Contact
12 SECONDS APPAREL, 12 Kent Gardens, Durban North, KwaZulu-Natal, 4051, South Africa · 12secondsapparel@gmail.com